Canvas @ YaleInstructor Guides Getting Started with ZoomResolving Zoom Errors (Error 2216 / Error 1001)

Resolving Zoom Errors (Error 2216 / Error 1001)

Zoom Error Code: 2216

Warning: The instructor's email is invalid (2216). Error Code 2216

Issue

Your Yale Zoom account likely has not been created.

Solution

  1. Make sure that you are logged out of Zoom on your device.  
    1. If you check email through your browser, you may also want to log out of your Yale email account in Gmail.com/Office365.com (or Outlook.com) as well.  
  2. Once logged out, visit https://yale.zoom.us/ and select “Sign In.”
    1. If prompted - select "SSO" as the Login type.
  3. Once you have signed in, your account has been created.
  4. Return to Canvas and retry the Zoom tool. 

You only need to register / create your account once to resolve this error code.

Zoom Error Code:  1001

Warning: User <email address> not exist or not belong to this account. Error Code: 1001

Issue

Your Zoom account using your "@yale.edu" email address is not associated with Yale’s Zoom license, or you need a different version of the Zoom / Canvas integration.

Solution 1
  1. Make sure that you are logged out of Zoom on your device.
  2. Once logged out,  visit https://yale.zoom.us/ and select “Sign In.”  
    1. If prompted - select "SSO" as the Login type.
  3. If prompted, confirm your email address. You will be sent an email asking you to confirm you would like to move to Yale’s Zoom account.

Check out the "Linking a Personal Zoom Account Using a Yale Email Address to a Yale Zoom Account" article for more detailed instructions.

Solution 2

Zoom has 2 Canvas Integration setups:

  1. Zoom - used for a majority of Yale Zoom users
  2. Zoom HIPAA - used for Yale Zoom users who require extra HIPAA security for their account (typically for persons who may interact with confidential patient data)

If you have enabled the Zoom integration and receive the 1001 error, try enabling the Zoom HIPAA integration and see if you still get the error.

If you have enabled the Zoom HIPAA integration and receive the 1001 error, try enabling the Zoom integration and see if you still get the error.

Still Need Help?  

If you have tried these steps and are still encountering issues, please contact us at [email protected].